Refund policy

DOTMAISONS

Returns & Refunds

We hope your DotMaisons dress becomes a piece you reach for again and again. Should the fit or style not be right for you, we’re here to help.

This policy applies to purchases delivered within the United States.

Return window

You may request a return within 14 calendar days of receiving your item.

Once your return is approved, please hand the package to your shipping carrier within 7 calendar days of receiving your return instructions.

Condition of returned items

To qualify for a change-of-mind or sizing return, your dress must be unworn, unwashed, unaltered, and in its original condition, with all original tags attached.

Items must be free from makeup, stains, deodorant marks, strong fragrance, and other signs of wear.

Trying your dress on at home is absolutely fine. Please keep the tags attached and handle the garment with care.

How to request a return

Email contact@dotmaisons.com with your order number and the item you would like to return. You are welcome to share the reason so we can better assist you, but a reason is not required for an eligible change-of-mind return.

Our team will provide approval and return instructions, including the correct return address. Please contact us before sending your item back.

Package your dress securely and use a tracked shipping service. Keep your tracking number and proof of postage until your return is complete.

Return shipping and fees

Customers are responsible for purchasing return postage for sizing or change-of-mind returns.

We do not charge a restocking fee.

Original shipping charges, where paid, are non-refundable for these returns. If your original order qualified for free shipping, we will not deduct that original shipping cost from your refund.

Different terms apply to damaged, defective, or incorrect items, as explained below.

Refunds

We will inspect your return and issue any approved refund within 7 business days of receiving it.

Refunds are issued to the original payment method for the amount paid for the returned item, after any discounts, together with applicable sales tax.

You will receive an email when your refund has been issued. Your bank or payment provider may require additional time to display the credit.

If an item does not meet our return conditions, we will contact you with an explanation before taking further action.

Need a different size or style?

We currently handle exchanges through a return and a new order.

Please request a return for your original item and place a separate order for your preferred size or style. Your original purchase will be refunded once the eligible return has been received and inspected.

Replacement sizes and styles are subject to availability.

Damaged, defective, or incorrect items

Please contact contact@dotmaisons.com as soon as you notice a problem, including your order number, a description of the issue, and photographs where possible.

For an item confirmed to have arrived damaged, defective, or incorrect, we will offer a replacement or refund and cover any necessary return shipping. When a refund is issued, applicable original shipping charges for the affected item will also be refunded.

Our ordinary return conditions and deadlines do not restrict any rights you have under applicable consumer law.

Final-sale items

Items clearly marked “Final Sale” before purchase are not eligible for change-of-mind or sizing returns.

Using a discount code does not automatically make an item final sale. Unless specifically identified as final sale before purchase, discounted items follow our standard return policy.

Final-sale exclusions do not affect your rights regarding faulty, damaged, or incorrectly supplied goods.

Questions?

Contact us at contact@dotmaisons.com. We’re happy to help with sizing questions before you order or with an existing purchase.